We ship to multiple countries throughout the globe. If at checkout you receive a notification that we do not ship to your country please email care@myparallelle.com for us to work to ship to your country,

For our clients’ convenience, our store is linked directly to UPS and DHL, they calculate the cost and estimated delivery dependent on the date/time of the order and shipping address. See our Shipping Policy

Please contact care@myparallelle.com with your order number so we may track it for you. If there is a photo of the delivery location provided, please let us know if you recognize the location. Please note carriers may occasionally mark an order as delivered, although not actually deliver it until the next business day.

We accept returns for up to 30 days upon delivery. All returned items must be clean, unused, and in its original packaging. We reserve the right to refuse return if the product has been used and/or is dirty.

Please ensure that returned items are packaged carefully and thoughtfully to avoid being damaged on their journey back to us.

See our full Return Policy.

All orders outside of the United States are final sale and not eligible to be returned.

Start a return here

Products may be returned for store credit, incurring no handling fee.

At Parallelle, we stand behind the quality and craftsmanship of our products. We offer a 1-year limited warranty from the date of purchase against defects in materials or workmanship. If your item shows damage due to a manufacturing flaw or material failure within this period, we will repair or replace it at no charge.

This warranty covers:

• Structural defects
• Broken hardware or stitching due to workmanship
• Damage that impairs normal use
  
  

This warranty does not cover:

• Regular wear and tear
• Accidental damage, spills, or misuse
• Cosmetic changes or aging (such as fading, scuffing, or patina)
• Unauthorized repairs or alterations
  
  

To submit a claim, please email our customer service team at care@myparallelle.com with your order number, a brief description of the issue, and photos of the item.

Note: Warranty coverage applies only to products purchased directly from Parallelle. Products purchased from retail stores, third-party marketplaces, or any seller other than Parallelle are not covered by this warranty.

We process and ship our orders in 2-3 business days on average.

We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address modification. While we will do our very best to accommodate your request during the hour window timeframe, order cancellations and address revisions are not guaranteed. Please email care@myparallelle.com with your order number to inquire.

Please contact care@myparallelle.com with your order number, the issue you are having with your item, and photos of the damaged product.

Please purchase a giftcard through our webshop. If you have a specific dollar amount you need for a gift, please email Care@myparallelle.com so that our team can custom generate it for you.

We recommend spot cleaning with mild soap and water solution. If it is an oil-based product, test Dawn dishwashing soap and water on a small area, that often works. I have also found make up wipes may help with some types of product marks. For standard non-whitening toothpaste marks, it is recommended to use a solution of white vinegar and water.